contact, customer service, help


For After Sales, Online Ordering or Product Queries, please contact the relevant area using the below contact forms.

If you require further assistance, please email us at samsonite@tradebrands.co.nz


Samsonite NZ

TradeBrands NZ Ltd,
17 David McCathie Place,
Silverdale 0932,
Auckland, New Zealand


*Christmas and New Year: Please note that the Samsonite office will be closed from midday 24th December 2024 to Monday 6th January 2025 for the holiday season.


Telephone

0800 40 60 20

Please read our section on spare parts, locks and keys in our FAQ.

FAQ :

  • Q: Where can I find the full catalogue?
  • A: Please download our most recent catalogue here.

Office Hours:
Monday-Friday: 9AM til 5PM
Please mention your order number that you received while placing an order in all correspondence.

FAQ :

  • Q: Can I order a product that is not offered online?
  • A: No, not at this moment.
  • Q: When will my order arrive?
  • A: Please use our Track Order function to view the shipper's tracking number or refer to your shipping notification email.
  • Q: How do I return my suitcase?
  • A: Please go to our Returns and Exchanges page for detailed instructions.

Repairs:

We recommend that you have a Samsonite Authorised Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorised Repair Centres are authorised to do warranty repair work. To locate the nearest Repair Centre, please click here.

Please read our section on repairs on the FAQ section for detailed instructions.